Support
Toll Free Support Number 1-888-MIRCOM5
At the Mircom Group of Companies, we believe that obtaining support for our products should be just as convenient and hassle-free as using them.
Mircom Group provides assistance with initial product deployment and configuration, answers questions related to product features, diagnoses and corrects software errors, and provides configuration or software workarounds when applicable. Mircom Group support technicians may also remotely log into a customer's system to help diagnose customer reported problems and/or deploy software patches and updates.
Our support departments provides useful tools for efficient case management, expert knowledge, and technical documentation to help manage Mircom Group products.
Assisted Help
Mircom group provides real-time support when you are unable to address a problem successfully on your own or have a question that is not answered through self-help resources.
- Toll free phone support: 1-888-MIRCOM5
- Support tickets: Open a support ticket
- Email support: This email address is being protected from spambots. You need JavaScript enabled to view it.
- RMA: Submit a return material authorization
- RMA: Request a status update
- eCare: Get your invoices
Self-Help
While we pride ourselves on fast and accurate responses to customer questions and problems, we provides an array of resources to enable you to find answers and resolve many problems on your own, without having to contact Technical Support.
- Wiki: Go to our knowledge base
- Online training: Get training certificates and watch training videos
- Downloads: Download data sheets, manuals and software updates
- Forums: Visit the discussion forums to converse with other Mircom Group users
- ESD Keys: Get Assistance with License Issues and Keys
Visit your brand site below to access most self-help items.
Brand Related Support
Secutron
Software Maintenance and Upgrades
Customers are entitled to all software patch releases, maintenance releases, and new upgrade releases applicable to the customer's hardware platform. Notification for new maintenance and upgrade releases is provided electronically by Mircom Group technical support. Customers must provide valid email address in order to receive such communications from Mircom Group.
