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Support
Mircom group maintains outstanding levels of support and customer satisfaction through assisted-help and self-help resources.
At Mircom Group, we believe that obtaining support for our products should be just as convenient and hassle-free as using them.
Customers receive support via phone, email, and web services. Mircom Group provides assistance with initial product deployment and configuration, answers questions related to product features, diagnoses and corrects software errors, and provides configuration or software workarounds when applicable. Mircom Group support technicians may also remotely log into a customer's system to help diagnose customer reported problems and/or deploy software patches and updates.
Our Support Departments provides useful tools for efficient case management, expert knowledge, and technical documentation to help manage Mircom Group products.
Assisted HelpMircom group provides real-time support when you are unable to address a problem successfully on your own or have a question that is not answered through Self-Help resources.
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Self HelpWhile we pride ourselves on fast and accurate responses to customer questions and problems, we provides an array of resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support.
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Email Support
Customers may request assistance from Mircom Group technical support via email at techsupport {@} mircomgroup dot com. Please note that for High Priority issues, customers are encouraged to contact Mircom Group via its toll-free phone number. All email incident reports are logged into the Mircom Group support ticketing database and are addressed based upon the priority of the issues.
Telephone Support - 888-MIRCOM5
Telephone technical support is available during business hours - 8:00 AM to - 5:00 PM Eastern Standard Time, Monday - Friday for all High Priority issues. All lower priority issues are handled by our Web Support ticketing system. Customers in North America can contact us toll-free at 1-888-MIRCOM5 (888-647-2666). Customers calling from outside North America can contact Mircom Group technical support at +1-905-660-4655.
Return Material Authorization
To request a Return Material Authorization please complete and submit RMA Request form. The request will be processed and the Return Material Authorization paperwork will be emailed to the email address provided.
* Please read more about RMA authorization process and RMA Term & Conditions.
Online training
Web Support
Our online support center (www.mircomgroup.com/support) provides many resources for customer self-service. It contains an online searchable knowledgebase, downloadable tools for administering your Mircom Group products, and a web-enabled ticketing system that allows users to log new support tickets and check the status of previously submitted tickets on a 24x7 basis.
Software Maintenance and Upgrades
Customers are entitled to all software patch releases, maintenance releases, and new upgrade releases applicable to the customer's hardware platform. Notification for new maintenance and upgrade releases is provided electronically by Mircom Group technical support. Customers must provide valid email address in order to receive such communications from Mircom Group.
Corporate Contacts
- Address: 25 Interchange Way Vaughan (Toronto), Ontario L4K 5W3
- Tel: +1-(888)-660-4655
- Fax: +1-(888) 660-4113
- Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
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